Check through a separate route
Close the message and contact the institution through an application or number you have already verified. Do not use the number or link inside the suspicious request. If someone claims to be a relative using a new number, call their known number or contact another trusted person. Pressure to act immediately and instructions to keep the payment secret are reasons to stop, even when the message includes familiar personal details.
Keep control of the account
Do not share a PIN, password or one-time security code with a caller. Serbia’s central bank warns that a PIN is not used for online shopping and recommends checking transactions regularly. Ask for help enabling bank notifications and the additional protections your bank offers. A relative can explain the steps without keeping your sign-in secrets. Agree a calm checking routine that supports independence rather than taking control away.
If you have already responded
If you have sent money or information, contact your bank promptly through its official channel and explain what happened. Preserve messages, times and payment records; ask how to report the incident to the relevant authorities. Do not pay another person who promises guaranteed recovery. Recovery options depend on the circumstances. AgeCare does not investigate fraud, access accounts or guarantee refunds.
