AGECARE · Closer to people. At every step.
Common questions
You do not need to solve everything today. Start with the topic that fits your situation and prepare your next step.
Explore products and support from our network and the providers featured on AgeCare. This selection connects you directly with providers; it does not cover the whole market. Talk with them about the option that fits your needs.
Where do I start when a relative needs help?
Start with what matters to the person, rather than a list of services. A calm conversation helps separate today’s needs from decisions that can wait.
Ask what they want to keep doing independently and where help would be welcome. Include them in choosing who enters their home and how information is shared.
Read the guide →Do I need a nurse or practical help at home?
Practical support, companionship and healthcare have different roles. Ask for a clear description of tasks and responsibilities.
Separate everyday tasks from those requiring a health professional. Ask who performs each task, their qualifications and what the visit does not include.
Read the guide →How do I compare home care and day care?
Home support, day care and residential care need different questions. A choice should reflect wishes, needs and the support actually available.
For home support, ask about schedules and cover. For day care, clarify transport, activities and personal assistance. For residential care, visit the setting and discuss privacy and routine.
Read the guide →What should I check before adapting my home?
Look at the home from the perspective of the person living there. Changes should support their routine and be planned together.
For mobility equipment, supports or structural changes, request suitable assessment and installation. Dimensions, use and training matter. A catalogue is not an individual assessment.
Read the guide →How can I take a break from caring?
The person giving care also needs time, rest and a clear plan. Support works better when responsibilities are visible.
Kujdesi.mk lists respite care. Ask about duration, timing, staff experience and local availability. Arrange an introduction beforehand where possible.
Read the guide →What should I do about changes in memory?
Changes in memory deserve a conversation with a health professional. This guide helps prepare for that conversation, not make a diagnosis.
With the person’s knowledge, note specific examples and when you noticed them. Bring your questions to the appointment. WHO explains that dementia is not a normal part of ageing.
Read the guide →How do I understand the full cost of care?
Compare the same service, duration and conditions. The headline price is not always the full cost.
Ask what each visit includes, its length and extras for travel, weekends or materials. For equipment, request delivery, taxes, installation and maintenance as separate items.
Read the guide →How can I support family from abroad?
For families abroad, coordination starts with consent and clear roles. Technology may help communication but does not replace people nearby.
With consent, agree a nearby contact. Clarify what they can do, when they are available and who can cover. Do not assume they are always available.
Read the guide →How do I choose a suitable assistive device?
Start with the activity you want to make easier. The right product depends on the person, setting and support for using it.
Try the interface, language and controls. Ask about dimensions, compatibility, instructions and training. For equipment fitted to the body, request assessment from the relevant professional.
Read the guide →How do we discuss future care wishes?
Difficult decisions become clearer when wishes are discussed early. A family note can help the conversation but is not a legal document.
Ask where the person wants to live, who they want nearby and what makes them feel respected. Let the conversation happen at their pace and change over time.
Read the guide →What do home sensors do and who responds?
Monitorimi presents environmental sensors and activity monitoring. Before installation, discuss the need, consent and how each alert will be followed up. The home-sensor concepts on Monitorimi’s innovation page do not establish the availability of a specific model or service.
Monitorimi’s innovation page mentions activity, bed and household appliance sensors. These are described possibilities, not confirmation that every model is locally available. Request the exact model and demonstration. Ask what is recorded, who can see it, how long it is kept and how to switch it off. Agree who receives an alert and what happens if they do not respond. Discuss power and internet outages. A listed sensor does not establish integration with HomeHub, AssistCare or nursing services. Planned integrations require a demonstration and written confirmation. AgeCare does not provide monitoring or intervention.
Read the guide →What support is available for vision, hearing and communication?
Needs can change with age or disability. The aim is for the person to participate in conversations and decisions affecting them.
AAC Virast presents augmentative and alternative communication tools. Vocabulary, switches and access methods should be chosen with the person and relevant professional support. Ask for a trial and training.
Read the guide →Which devices read results aloud?
A large display or spoken readout may be part of your accessibility requirements. Functions and languages must be checked for each model.
The devices in this Medical Tool Kit read results aloud in Albanian and Serbian. This provides another way to receive a reading alongside the display. During a demonstration, try the language and audibility that suit you.
Read the guide →Can I call the Monitoring Centre from my watch or app?
From watches and sensors to a conversation with staff: start with your need and verify how each step works with Monitorimi. AgeCare directs you to the provider; it is not a monitoring centre.
If you want to call the Monitoring Centre directly from a watch or app, request a demonstration of this path: device → call → staff. Confirm the official app, supported models, language, hours and assistance offered. Obtain provider confirmation of the app, country and hours before relying on this service.
Read the guide →How can I feel more connected when living alone?
Living alone and feeling lonely are not the same thing. Start by asking what kind of company the person would like, without assuming the answer.
Ask about a friend, interest or activity the person values. A regular call, visit or shared outing can be a starting point. WHO recognises social connection as an important part of wellbeing.
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